FAQs | Floor Pty Ltd

Here are some Frequently Asked Questions answered by Floor Pty Ltd.

1) Do you provide quotes without a site visit?

Yes. All quotes are handled online using your photos, measurements, and a few quick details so you can get clear pricing without booking a site visit.

2) Are you QBCC licensed?

Yes. Mark Jolley QBCC Licence No. 71201 and

Floor Pty Ltd QBCC Licence No. 15456517. We specialise exclusively in floor sanding and floor polishing.

3) How long have you been sanding floors in Brisbane?

Mark Jolley has over 35 years of hands‑on experience sanding and polishing timber floors in Brisbane homes and commercial spaces.

4) How can QBCC licensing help verify experience?

QBCC licence numbers are issued sequentially over time.

A licence number as low as 71201 reflects licensing from much earlier decades, while licences in the millions were issued far more recently.

When you compare a licence in the tens of thousands with one in the millions, you are seeing a difference of many years — often decades — in licensing history.
This allows homeowners to independently assess experience using the QBCC public register, rather than relying on marketing claims alone.

What is the difference between UV Rush and Home Hybrid?

UV Rush is the highest‑performance system. It is full commercial‑grade, the most scratch‑resistant, and delivers the longest‑lasting finish. The first coats are UV‑cured, the final coat is applied and cured later the same day, allowing full use immediately after final cure — ideal when businesses need to reopen fast or furniture must go back straight away.

Home Hybrid uses the same UV‑cured base coats to extend durability, with a water‑based final coat. Because only the final coat needs to dry, floors are ready after 24 hours. It is the most popular choice for both homes and businesses wanting fast turnaround without the full cost of UV Rush.

Both systems have the same Matt/Satin finish. The difference is maximum speed and longevity (UV Rush) versus high durability with next‑day access (Home Hybrid).

What is the difference between Home Hybrid and No Rush?

Home Hybrid is the most popular option because it combines UV Rush strength with a lower overall cost. It uses a UV Rush (UV‑cured) middle coat, which is commercial‑grade tough, followed by a water‑based final coat. This significantly improves scratch resistance and longevity compared to water‑based systems, with floors ready to use after 24 hours.

No Rush is a traditional water‑based system and the budget option. All coats rely on air curing, which means the finish is softer, scratches more easily, and does not last nearly as long. Full curing can take 7 to 10 days, making it suitable only where time and durability are not critical.

Both systems have the same Matt/Satin finish. The difference is strength, lifespan, and speed (Home Hybrid) versus lower cost with longer curing and reduced durability (No Rush).

What is No Rush, and when does it make sense?

No Rush is our top‑tier water‑based system (two‑pack water‑based) and represents the highest quality available within that category. However, water‑based coatings are inherently softer than UV‑cured polyurethane systems like UV Rush, which means they scratch more easily and do not last nearly as long.

We call it No Rush because all coats rely on air curing and take much longer to reach full hardness — often 7 to 10 days. It does not include any UV Rush (UV‑cured) middle coat, unlike Home Hybrid, which is why No Rush sits as the budget option where time and maximum durability are not critical.

The finish is still a clean Matt/Satin, but the trade‑off is lower toughness and shorter lifespan compared to UV‑cured systems.

How much maintenance do timber floors need after polishing?

Maintenance depends on the coating system used. UV Rush is commercial‑grade tough, highly scratch‑resistant, and holds its hardness long‑term, which means less maintenance and fewer repairs over time. Floors stay easier to clean and better protected under heavy use.

Softer, fully water‑based systems require more care, mark more easily, and generally need attention sooner. Choosing a tougher system reduces ongoing maintenance and extends the life of the floor.

Appearance:

All coating systems are finished in the same Matt/Satin sheen, delivering a clean, modern look without excessive gloss. Sanding removes old coatings and surface defects, allowing the natural grain and colour of the timber to show through evenly.

The difference between systems is not how the floor looks, but how well that appearance is protected over time under use.

Longevity:

Longevity comes down to coating hardness. UV Rush is commercial‑grade tough and typically lasts up to three times longer than general water‑based coatings. The harder surface resists scratching and wear far more effectively, which significantly extends the life of the floor.

Softer water‑based systems wear through sooner and require re‑coating or re‑sanding earlier. Choosing a tougher, UV‑cured system is the most effective way to maximise long‑term performance and delay future work.

Floor Sanding & Preparation

Q: Is there such a thing as, “Just a light sand?”

A: No. It is digital. You are either doing the full process, or just a buff and recoat. There has never been such a thing as just a light sand. Read why here Full sanding vs buffing no light sanding.

Q: Do you only Sand and Polish floors in the City?

A: No. We Sand & Polish floors in every suburb in Brisbane. See our coverage area here Brisbane wide floor sanding services.

Floor Polishing, Coatings & Finishes

Q: What is the most durable floor finish?

A: UV Rush is the most durable finish. Scratch resistance varies heavily between oils, water-based polyurethanes, and commercial UV systems. See our breakdown on Comparing scratch resistance of finishes.

Q: What effect does being too cheap have on the Performance of the coatings?

A: Cheap coatings don’t perform. They scratch easily and they don’t protect and they do not last. They are false economy. Discover what you loose at each price point Performance vs budget timber floor coatings.

Q: Should I choose a Matt/Satin or gloss finish?

A: All of our finishes are the modern Matt/Satin. Matt/Satin hides the dust and scratches better, and looks natural and not fake. We don’t recommend the Toxic old fashioned Full Gloss. Read our guide on Matt/satin vs gloss timber floor finish.

Q: What is the best way to clean polished floors?

A: Always use a pH Neutral cleaner. Avoid steam mops and harsh chemicals, which strip the protective coating over time. Learn the safe method in How to clean polished timber floors.

Q: Can you apply a Black Japan finish?

A: Yes, but achieving a flawless dark stain requires meticulous preparation to prevent blotching. Learn why in our blog black japan.

UV Curing & Zero Downtime

Q: Are there other UV-Cured coatings?

A: Yes. There are wax oils that are also cured with UV light. However they are much softer and do not have the strength and durability and longevity or a true Commercial grade UV-Cured polyurethane.

Q: I need to stage my house and I do not have time to fully sand. How fast can you re-coat my floor to give it a freshen up?

A: We can buff and recoat in the morning, and cure it in the afternoon for full use, the same day. See our Urgent floor refresh same day use.

Q: How are you different from other Floor Sanders in Brisbane?

A: Others Sand it, others Polish it, and then you wait…But with us, We sand it we polish it we cure it you use it.

Q: What benefits do I get with UV Cured polyurethane?

A: Speed, Durability and longevity. Discover the full list when your floor is Finished UV-Cured polyurethane faster drying longer lasting floors.

Q: How long does a timber floor coating take to fully cure?

A: Our UV Rush is cured instantly with UV lights. However most other coatings and combinations take much longer. Discover how much time standard coatings are costing you with Brisbane floor polishing curing times.

Specific Floor Types & Features

Q: Can bamboo floors actually be sanded?

A: Yes, solid bamboo can be sanded and refinished, but it requires highly specific machinery and preparation compared to standard timber. Read our guide on Bamboo floors benefits and care.

Q: Can you just recoat my Bamboo floors if they are in great condition?

A: Yes, we don’t just fully sand and refinish Bamboo floors, we can recoat them if they just need a refresh. Discover Blog coating bamboo.

Q: Can Big River timber floors be sanded?

A: Yes, premium engineered boards have a thick enough timber veneer to be fully restored rather than replaced. Read our guide on restoring Big River Timber

Q: Do you sand parquetry floors?

A: Yes. Parquetry requires a multi-directional planetary sander to avoid damaging the cross-grain patterns. Discover our approach to Parquetry floor sanding.

Q: Can engineered Oak floors actually be sanded?

A: Yes. Even after the prefinished coating has failed, they do not need to be replaced. Read our guide on Can engineered oak floors be sanded.

Q: Do you restore original Queenslander floors?

A: Yes, hoop pine is a soft heritage timber that requires specialized sanding to avoid gouging. See our process for Restoring Queenslander hoop pine floors.

Q: Can you sand stairs to match a Hamptons style?

A: Yes, we can sand the timber treads and finish them to achieve that classic coastal aesthetic. Read more about achieving the Stairs Hamptons look.

Q: Why do deck restorations fail so quickly?

A: Most failures come down to skipping proper sanding and relying on cheap exterior oils. Avoid these traps by reading the Two biggest shortcuts in deck restoration .

Damage, Repairs & Troubleshooting

Q: Can you fix water-damaged floorboards?

A: Yes, but the repair depends on whether the boards have popped off the substrate or just cupped or crowned. Drying them out too quickly can actually cause more damage. Read our full guide on repairing Water damaged timber floors.

Q: Can you fix Pet Scratches?

A: Yes, but there are two types. One type is just in the coating, the other is in the timber. Discover the cure for both by reading Pet scratches on timber floors.

Q: Can you fix Pet Stains?

A: Yes, we can, however some are very deep and require extra sanding. Read our full guide on Pet stains on timber floors.

Q: Can you fix Ghosting?

A: Yes, but not with a recoat. Discover why Ghosting requires full sanding here Ghosting.

Pricing, Estimates & Insurance

Q: Is UV-Cured more expensive than standard water based?

A: Yes. It lasts considerably longer and is instant use. To see a graph on Durability vs Price discover more here Price of floor restoration.

Q: How much does it cost to sand and polish a floor?

A: The total cost depends on the condition of your timber, the size of the area, and the coating system you choose. See our detailed breakdown of Floor sanding cost Brisbane.

Q: Can you provide a quote for my insurance company?

A: Yes, we regularly provide detailed, fair assessments for water damage and accident claims. Learn how we handle Insurance quotes damaged timber floors.

Commercial & Venues

Q: I can’t afford the downtime to close my business whilst polish fully hardens. Is there a faster way?

A: Yes. UV Rush is cured with UV Lights and ready for instant use. Discover Zero downtime commercial retail timber floors.

Q: Do you have tougher coatings designed to withstand the heavy traffic of a School hall?

A: Yes, we have a number of coatings designed to meet the demands of School hall floor sanding Brisbane.

Q: Do you have a Privacy Policy?

A: Yes. Your Privacy is important to us. Click the link to read our Privacy Policy.

Q: What are your Terms and Conditions?

A: All quotes must be in writing. We have an accept and reject button on all quotes. The accept button must be pressed to enable you to book in a job. See a full list of our full Terms and Conditions here.